The app crashes or freezes
- Force close the app and reopen it.
- Install the latest version from your store.
- Restart the device, then check free storage.
- If it continues, email us the device model and OS version.
Support
We are a short email away.
Most answers are below. If yours is not, write to us and a person will reply.
Contact support
Tell us your device, your OS version and what you were doing when the problem appeared. Screenshots help. We usually reply within two business days.
contact@cardper.comBefore you write
Update to the latest version from the App Store or Google Play. Many reported issues are already fixed in the current release.
Frequently asked
Questions people actually ask.
Yes. Cardper is local first. Everything you enter stays on your device unless you turn on Cloud Sync, which is off by default. We never ask for full card numbers, CVV codes or online banking credentials, and the app does not connect to your bank.
No. You can open the app and add a card straight away. An Apple or Google sign in is only needed if you want Cloud Sync across devices.
Yes. The free tier covers three cards in one personal wallet, with the three built in due date reminders in the app and the Smart Spend ranking, and it stays free with no time limit. Free is supported by ads.
Unlimited cards, multiple wallets including business ones, Smart Spend filtered by amount, push reminders on your own schedule for due dates and statement cuts, quiet hours, all currencies, cloud sync, importing an export file and an ad free app.
Turn it on in Settings and sign in with Apple or Google. Your records are encrypted in transit and stored on secured infrastructure, then restored on any device where you sign in with the same account. Turn it off and uploads stop immediately.
Yes, with Pro and Cloud Sync enabled. Sign in with the same Apple or Google account on each device and your cards, wallets and payment history follow you.
Cardper schedules local notifications from the cycle dates you entered: before each due date, and before a card closes its statement. You pick how many days ahead each one lands and the hour it arrives, and you can add two of your own. Quiet hours holds anything landing overnight until morning. Free covers the three built in due date reminders in the app; push, your own times, the reminders you add yourself and cut reminders come with Pro.
Troubleshooting
If something goes wrong.
Notifications are not arriving
- Allow notifications for Cardper in system settings.
- Open Settings, then Reminders, and check that Push to phone and at least one reminder are on.
- Confirm quiet hours are not covering the reminder time.
- Turn off battery saver or background restrictions for the app.
Cloud Sync is not updating
- Confirm you are signed in with the same Apple or Google account on both devices.
- Check your network connection, then pull to refresh the card list.
- Open the app on the source device once so pending changes upload.
- Sign out and back in if a device still shows old data.
Restoring a Pro purchase
- Use the same store account that made the purchase.
- Open Settings and tap Restore purchases.
- Check your store subscription page to confirm the plan is active.
- If it is active and Pro is still locked, email us the purchase receipt.
Changing language or currency
- Language follows your device language where a translation exists.
- Set a default currency in Settings, and per card if you hold cards in several currencies.
- Free accounts support one currency. Multiple currencies need Pro.
Deleting your account and data
- To delete your Cardper account, open Settings in the app, then Account, and tap Delete account.
- That permanently deletes your account, your subscription link and every cloud copy of your wallets, cards and payments. Data on your phone stays until you uninstall the app.
- Deleting the account does not cancel Pro. Cancel the subscription in the App Store or Google Play.
- Delete a single card or wallet in the app to remove it from your phone and the cloud.
- No access to the app? Email contact@cardper.com and we will delete your account within 30 days.
Privacy and data, in short.
Local first
Your cards live on your phone. Nothing is uploaded unless you turn on Cloud Sync.
Encrypted sync
When sync is on, records are encrypted in transit and only your account can read them.
App lock
Face ID, Touch ID or a PIN keeps the app closed to anyone holding your unlocked phone.